Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

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Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

Email: laura@digitalmarketingbt.com

 

What information we collect, use, and why

We collect or use the following information to provide customers with services and goods, including delivery:

• Names and contact details

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)
   

We collect or use the following information for service updates or marketing purposes but please note this does not personally identify you or your use of our website:​​

• Marketing preferences

• Location data

• IP addresses

• Website journey information

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Where we get personal information from

• Directly from you

• Third parties:

  • Google Tag (tracks the pages visitors go to),

  • Wix.com (enables buyers to input their payment details in order to buy products and to add their email addresses to get confirmation of their orders and to receive their products as digital downloads).

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How long we keep information

We keep information for as shorter period of time as possible in order to carry out your requests :

- purchases: we retain your email address and name for 1 year maximum in case you wish to make another order

- newsletters: if you consent to signing up to our newsletter we keep your email address indefinitely on our system unless you request we remove your name and address

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Who we share information with

Joint data controllers

We have a joint controller relationship with Digital Marketing B&T. We process your personal information with that joint controller for the following reason: to help visitors to rogercracknell.com find information and images and make purchases more easily .

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Data processors

• Google Tag

This data processor does the following activities for us: tracks the pages visitors go to

• Wix

This data processor does the following activities for us: enables buyers to input their payment details in order to buy products and to add their email addresses to get confirmation of their orders and to receive their products as digital downloads

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 3 Dec 2025